04 · SUSTAIN — AGENT OPERATIONS · PRODUCTION CARE FOR AI AGENTS AND DATA PIPELINES

Go-live is day one.
We keep your agents working on day 100.

Bots and agents fail quietly: a screen changes, a policy updates, a model shifts, a data feed goes stale. Agent Operations covers the agents and the data pipelines that feed them.

Book a readiness assessment See the framework
Health you can see One control tower for every bot and agent
Fixes you can count on Diagnosis of reasoning, not just restarts
Value you can protect Business outcomes tracked after go-live
THE AGENT OPERATIONS FRAMEWORK

Five disciplines that keep agents in service

01

Observe

Control tower for health, volume and exceptions

Quality signals, not just uptime

02

Triage

L1 intake with severity set by business impact

Smart routing to the right resolver

03

Diagnose & fix

Trace reasoning, tools and data dependencies

Fix prompts, knowledge, bots and integrations

04

Control change

Prompt, knowledge and model updates run as releases

Regression testing with rollback

05

Improve

Retire low-value bots and tune agents

Surface the next automation opportunities

WHAT WE SUPPORT

Rule-based bots and reasoning agents, in one service

RPA & hyper-automation bots

Rule-based bots that break when the world around them changes.

  • Screen and selector changes in upstream apps
  • Credential, queue and scheduling failures
  • Exception backlogs and reprocessing

AI agents & copilots

Reasoning agents that degrade quietly instead of failing loudly.

  • Answer quality drift after policy or model updates
  • Tool-call and integration failures
  • Escalation spikes and falling adoption
TOOLING

Tool-agnostic, fitted to your existing estate

Observe

Automation Anywhere Control Room · Power Platform CoE Kit · Langfuse

Bots and agents in one control tower

Respond

ServiceNow · Jira Service Management · PagerDuty

Incidents, service levels and on-call

Change

Azure DevOps · GitHub · Power Platform pipelines

Versioned releases with rollback

Automate support

L1 triage agent · runbook assistant

Agents that help support the agents

HOW WE ENGAGE

A clean handover, then steady improvement

1 · Transition Inventory, runbooks and handover.
2 · Stabilize Clear the backlog and set service levels.
3 · Sustain Day-to-day support with monthly reviews.
4 · Optimize Retire, tune and automate what's next.

Bots and agents in production, and nobody owning day 100?

Start with a transition assessment of your estate, incident history and service levels.

Talk to us · info@shvx.in